The company
A London IT team that writes things down.
Encompass Care Services Ltd was built around a simple observation: most IT failures are not exotic. They are undocumented systems, expired certificates, untested backups and nobody clearly responsible.
Our position
Big-firm discipline, small-firm response time.
Large managed service providers bring process and lose the plot on responsiveness. Independent consultants are fast until they take a holiday. We sit deliberately in between: enough engineers for real cover, small enough that the person answering knows your server names.
Our clients tend to be organisations where downtime has consequences beyond revenue — care providers, clinics, charities and professional firms holding sensitive records. That shapes how conservatively we design and how thoroughly we test.
We are based at 307 Euston Rd, London, United Kingdom, NW1 3AD, minutes from Euston and King's Cross, which keeps onsite response across Central London measured in minutes rather than half-days.
Operating principles
Document or it did not happen
Every network, credential set and dependency is written down and kept current. If we vanished tomorrow, another team could pick up your environment in an afternoon.
Speak human
No acronym soup in reports. Risks are described in terms of what breaks, how likely it is, and what it costs to fix or to ignore.
Fix the cause
Recurring tickets are treated as defects in the environment, not as normal workload. Ticket volume per user is a metric we are judged on.
Own the whole chain
Cable to cloud, one accountable party. We manage suppliers, ISPs and vendors so you are not the middleman between three companies blaming each other.
Trajectory
- Founded
Started as a two-engineer support desk serving care providers across North London.
- Growth
Added cloud migration and cybersecurity practices as clients moved off ageing on-premise servers.
- Today
A multi-disciplinary team on Euston Road covering support, security, networks, data and compliance.
- Next
Deeper automation work — removing manual admin from the daily routine of the organisations we serve.
24/7
Monitoring coverage
15 min
Average triage time
99.95%
Managed uptime target
NW1
Central London base
Next step
Book a no-obligation IT audit.
Ninety minutes on site, a written risk report within five working days, and a fixed monthly figure. No slide decks.